Medical Office Technology CPU
1-1. Examine medical office opportunities.
1-2. Define several terms associated with the
1-3. Identify different types of medical office
1-4. Choose qualifications that are necessary for
success in the medical office.
1-5. Review the history of medical assisting.
1-6. Examine your initial feelings about a career
in the medical office and identify skills and attributes you already
have that would help you in this career field.
2-1. Identify basic telephone procedures used in
a medical office.
2-2. Review proper telephone etiquette.
2-3. Develop an understanding of call screening
and how it is utilized in medical office scenarios.
2-4. Screen several calls and situations in the
2-5. Recognize the correct methods for handling a
2-6. Write a prescription refill using proper
terminology and procedures.
2-7. Develop and record a message for Dr. Bryan's
2-8. Consider how you would handle a situation
where an established patient called the office with a severe medical
crisis while the doctor was not in the office.
3-1. Recognize how appointment scheduling is
important to the medical office.
3-2. Define phone triage and indicate how it is
3-3. Identify different types of scheduling.
3-4. Practice triage as it pertains to office
3-5. Role-play situations following proper
3-6. Describe how you would deal with a patient
who insists on speaking with your doctor even though the doctor is
with another patient.
4-1. Identify forms of office communication.
4-2. Recognize the different kinds of written
communication found in medical offices.
4-3. Review how business letters are written and
4-4. Create a professionally written and
formatted referral letter.
4-5. Describe your strengths and weaknesses when
it comes to writing and consider what you can do to improve those
areas where you think you're weak.
5-1. Recognize the importance of patient history
5-2. Identify why medical records are so
important and how they're classified.
5-3. Explain what progress notes are.
5-4. Prepare, label, and arrange patient file
5-5. Write at least two scenarios resulting from
using improper procedure to correct a medical record and consider
what those scenarios indicate about why there is a specific
procedure for correcting medical records.
6-1. Recognize that medical assistants, and not
physicians, usually discuss medical fees with patients.
6-2. Define banking terms and recognize how
billing is handled in medical offices.
6-3. Practice writing checks and filling out
6-4. Examine the role of a bookkeeper.
6-5. Describe a situation when a paper-based
billing and collection system would be better than a computer-based
7-1. Recognize the responsibility medical
assistants have in maintaining administrative and clinical
inventory, including medication, as well as verifying that equipment
is in working order.
7-2. Prepare a purchase order and calculate the
total amount of purchases.
7-3. Analyze your thoughts about the medical
assistant career now that you've studied some of the job's
8-1. Identify what HMOs are and how they're
8-2. Define terms associated with health
8-3. Recognize the different types of HMOs.
8-4. Compare and contrast Medicare and Medicaid
as well as other government health plans.
8-5. Analyze your thoughts about how people pay
for medical services as opposed to other products and services.
9-1. Examine how insurance claims are filled
9-2. Identify the history and reasons for
9-3. Discuss your interest in being a medical
10-1. Examine codes of ethics for both physicians
and medical assistants.
10-2. Consider various legal and ethical issues.
10-3. Define malpractice.
10-4. Recognize that physicians are responsible
for the acts of their staff.
10-5. Identify how the Good Samaritan Act aids
people who give emergency care.
10-6. Illustrate how important it is to maintain
proper medical records.
10-7. Express your thoughts about organ donors
and explain the legal and ethical issues that surround this topic.
11-1. State ways to keep yourself and your
medical environment as free of pathogens as possible.
11-2. Explain the importance and process of hand
11-3. Examine the basic guidelines of lab safety.
11-4. Identify the regulatory bodies that provide
standards for all who are employed with managed care of the public.
11-5. Discuss a time when you either were sick
and didn't follow proper procedures to keep your sickness from
spreading, or when someone else was sick and didn't follow proper
procedures to keep themselves from spreading their sickness.
12-1. Recognize how roots, prefixes, and suffixes
are used to create medical terminology.
12-2. Research and write examples of roots,
prefixes, and suffixes not given in the course.
12-3. Examine the importance of medical
abbreviations and supply examples not given in the course.
12-4. Read about human anatomical and directional
12-5. Use the appropriate anatomical terms,
planes, quadrants, etc. to write down how a doctor would describe
where an injury was.
13-1. You will participate in a career shadowing
activity the instructor has arranged.
13-2. You will conduct research regarding new
technology such as equipment or software that is being used in the
14-1. You will participate in a career shadowing
activity the instructor has arranged.
14-2. You will complete your research regarding
new technology such as equipment or software that is being used in
the medical office.
In Activity 15, the
students will finish any work they have not yet completed. They will
complete the CPU by taking the Vocabulary Test and the
Post-test, answering the journal question, and turning in any
necessary work such as the research journal or presentation.